pkop's Privacy Policy

1 Introduction & Scope of This Policy

Welcome to the pkop platform. This Privacy Policy ("Policy") describes how pkop — as the operating entity — collects, stores, uses, and where necessary shares your personal information with third parties. By using pkop's website, mobile browser version, or any related services, you are considered to have agreed to the terms of this Policy.

This Policy applies to users residing in Bangladesh and is kept up to date at all times. If any changes are made to the Policy, we will publish them on this page and, where necessary, notify registered users by email.

If you have any questions about this Policy, please contact us: [email protected]

2 What Types of Information We Collect

Various types of information may be collected when you create an account and use services on pkop. The main categories of information are listed below:

2.1 Identity & Contact Information

• Full name and date of birth (for age verification)
• Email address and phone number
• Current address
• National ID card or passport details (for identity verification)

2.2 Transaction Information

• bKash, Nagad, or Rocket mobile banking number
• Deposit and withdrawal history
• Bonus and promotion activity

2.3 Technical & Usage Information

• IP address and device type
• Browser version and operating system
• Time of site access, pages viewed, and session duration
• Data collected from cookies and similar tracking technologies

3 Purpose & Legal Basis for Data Collection

The purposes for which pkop collects and processes your information are set out in detail below:

• Account management: Handling registration, login, and account security.
• Identity & age verification: Ensuring services are provided only to those aged 21 or older.
• Financial transaction processing: Managing deposits, withdrawals, and bonus-related activity.
• Customer support: Providing assistance via live chat or email.
• Fraud prevention: Detecting unusual activity to maintain platform security.
• Service improvement: Analysing usage patterns to enhance the experience.
• Legal compliance: Meeting applicable legal obligations.

4 Cookies & Tracking Technologies

The pkop website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

4.1 Essential Cookies

These cookies are necessary for maintaining login sessions, ensuring security, and enabling core site functionality. They remain active without requiring user consent.

4.2 Analytical Cookies

These cookies are used to understand how users navigate the site. The data collected is analysed in aggregate form and is not used to identify any specific individual.

You can disable cookies in your browser settings. Please note, however, that disabling certain essential cookies may limit some site functionality.

5 Data Sharing & Third Parties

pkop does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances for the purpose of operating the service:

• Payment processing: Information required to complete transactions with bKash, Nagad, and Rocket.
• Technology service providers: Hosting, cybersecurity, and gaming software providers — these parties process data solely in accordance with our instructions.
• Legal obligations: Where required to respond to a court order or a lawful request from a government authority.
• Fraud prevention: Where legally required to assist in the investigation of any suspicious activity.

For any sharing of information with third parties, pkop ensures that the relevant party complies with appropriate data protection standards.

6 Data Retention Period

pkop retains your personal information only for as long as necessary. General guidelines are set out below:

• While the account is active: full account information is retained.
• After the account is closed: financial and transaction records are kept for the period required by law.
• Information relating to fraud or disputes: retained until the matter is fully resolved.

Once the specified period has ended, information is securely deleted or anonymised.

7 Our Commitment to Data Security

pkop has put in place industry-standard technical and organisational measures to protect your information:

• SSL/TLS encryption: All data exchanged between the website and servers is transmitted via encrypted connections.
• Access controls: Only authorised staff can access specific personal information.
• Firewall & security monitoring: Systems are monitored around the clock.
• Regular security assessments: Periodic testing is conducted to identify potential vulnerabilities.
• Password hashing: User passwords are never stored in plain text.

However, it is impossible to guarantee complete security for data transmitted over the internet. We therefore ask you to keep your account password strong and not share it with anyone.

8 Your Rights

pkop believes you have clear rights over your own information. Your main rights are set out below:

8.1 Right to Access

You can contact us at any time to find out what information pkop holds about you.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may be required to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to your information being used for specific purposes, particularly in the case of marketing communications.

To exercise any of the above rights, write to [email protected]. We provide 24/7 support in accordance with Bangladesh Standard Time (BST, UTC+6).

9 Protection of Children & Minors

pkop is a platform operated exclusively for those aged 21 or older. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If, as a parent or legal guardian, you believe that a child or teenager has registered on pkop, please notify us immediately at [email protected].

10 Third-Party Sites & Links

The pkop platform may sometimes reference third-party services, such as payment gateways. These services have their own privacy policies and pkop is not responsible for their operations.

We recommend that you read the privacy policies of bKash, Nagad, or Rocket directly, as those policies also apply to mobile banking transactions.

11 International Data Transfers

pkop's servers and technical infrastructure may be located in various countries. If your information is transferred outside Bangladesh for processing, we ensure that adequate data protection measures are in place in the destination country.

We have data processing agreements with the third parties with whom we share data, and those agreements meet international data protection standards.

12 Notice of Policy Changes

pkop may update this Privacy Policy from time to time. When changes are made:

• The new version will be published on this page.
• Registered users will be notified by email in the case of significant changes.
• Continued use of the site after changes have been made will be considered acceptance of the updated policy.

We recommend visiting this page regularly so that you stay informed about the latest policy.